An interesting presentation from our favorite expert on how mobile technology remakes other industries.
How big is the chance of a nightmare scenario for mobile operators in which the voice contact points become as free-form as the messaging contact points have become? Think of moving your voice completely to a social app and not just for on-net, e.g. Skype-to-Skype, calls.
Benedict Evans predicts that the chances are big and that it can happen any time soon.